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Baceline
Tenant Portal
Baceline Group is committed to providing an exceptional tenant experience. Through our state-of-the-art Tenant Portal, tenants can effortlessly view billing history, make rent payments, and access important property management information – all in one centralized location. Whether they are using a desktop computer or smartphone, Baceline’s Tenant Portal is designed to be fully responsive across all devices. Accessible anytime, anywhere, so they can conveniently manage their business on the go.
Frequently Asked Questions
How do I create an account to pay my bill online?
Please send an email to Billing@BacelineGroup.com to request account access. Please be sure to reference the name of your business and the property where you are located. Our team will follow up and send you an invitation to register.
Is the Baceline Tenant Portal safe to pay my bill?
Yes. Baceline’s payment portal is encrypted, safe, and secure.
What payment methods does Baceline accept?
You can make payments directly from your bank account for free. Baceline also allows payments via credit cards and debit cards for a small service fee. Fee schedule can be found on the payment accounts screen.
Can I set up autopay through the Tenant Portal?
Yes. Please visit our auto-pay setup guide.
Can I access my payment history through the Tenant Portal?
You can see your account balance and past payments by doing the following:
- Click My Account on the side menu.
- Click the Ledger tab to display your account balance and payments that are fully processed.
How do I reset my password?
Please email Billing@BacelineGroup.com to request a password reset. Please be sure to reference the name of your business and the property where you are located.
If I have multiple locations with Baceline, do I need to set up separate accounts?
No, you can access all your locations from the same account. Please reach out to Billing@BacelineGroup.com with any issues.
Can I make my first payment via the Tenant Portal?
No, please reach out to your Baceline leasing manager to coordinate. First payments can be either made over the phone, wire transfer, or via physical check.